Lash Addicts is more than happy to offer customers with the option of returning product/s purchased within 7 days of receiving your order on the condition that:
1. The product/s is not cosmetic or adhesive in nature (due to sanitary reasons)
2. Product/s have not been opened or used
3. The customer has first contacted Lash Addicts for a Return approval. No returned product/s will be replaced or exchanged otherwise (process details below)
4. Returned product/s must be received in its original condition, unopened, unused and undamaged
If all steps are not met accordingly, all product/s returned will be immediately sent back to the customer.
The cost of postage for returning product/s will be the responsibility of the customer unless in the case that Lash Addicts is at fault.
1. Please contact Lash Addicts at firstname.lastname@example.org for a Return Approval
2. Once we receive your return request we will send you an email approving your return request with instructions on how to return the product/s to us.
3. Once we receive your returned product/s you will be emailed a credit note for the amount of your returned product/s that you can apply to your next order.
If the product/s your receive are damaged, faulty, or do not meet its description please notify us by sending photos to email@example.com within 48 hours upon delivery. Damaged product/s must be returned in/with the packaging it was sent in/with. Once received and reviewed we will notify you within 3 days if you will be given a replacement or a refund.
Please be advised that once an order has been processed we are unable to amend or cancel it due to the fast processes we have in place. So If you are wanting to change or amend your order please contact as soon as possible and if we haven't processed your order yet we may be able to fulfil your request.
If for any reason an order is returned to Lash Addicts due to customer error (incorrect address/details etc) a 15% postage and handling fee will apply before you will receive your order. You will be notified and once payment is received we will immediately ship your order.
ALL CLEARANCE AND SALE PRODUCTS
No credit note will be approved for any clearance, sale and/or discounted (with discount codes) products.