These Terms and Conditions applies to all orders made or to be made by us for the sale and supply of products. When you submit an order to us, give any delivery instructions or accept delivery of the products, this shall in any event constitute your acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights (including the right to insist that goods you buy from businesses must correspond with their description, be fit for their purpose and be of satisfactory quality).
We are not obliged to supply any products to you until we have accepted your order and received payment. Unless expressly stating that we accept your order by email. In that Acknowledgement, we will give you an order reference number and details of the product/s you have ordered. We may in our discretion refuse to accept an order from you for any reason, including unavailability of supplies.
Please be advised that once an order has been processed we are unable to amend or cancel it due to the fast processes we have in place.
ACKNOWLEDGEMENT OF RISKS
All products on this site are for professional use only and intended for the use by professional Beauty Therapists and Eyelash Extension Technicians with sound knowledge of Eyelash Extension Application. Products on this site are not for self use unless otherwise specified.
By purchasing from this site customers acknowledge they fit into the criteria stated above & agree to all terms stated on the Lash Addicts website. If you do not agree with any terms or conditions of Lash Addicts do not use this site.
All information on the use of Lash Addicts products provided on this site & included with a product is provided in good faith for the safety of the Lash Extension Technician & Client receiving a Lash Extension service.
Product user instructions should be followed at all times.
Lash Addicts does not accept any liability for the results what so ever arising from the use of a Lash Addicts product due to that the utilization of these products may simply be out of Lash Addicts control.
The user/purchaser is responsible for selecting the suitability of a product & following the recommended method of use. All professionals incorporating a Lash Addicts product into their Eyelash Extension services agree & recognize that applying Eyelash Extensions can never be 100% safe & that injury to the eye or surrounding area, irritation of mucous membranes, eyes, or premature falling out of lashes may occur. All safety precautions & safe guarding of clients wellbeing is the responsibility/liability of the Lash Extension service provider (you) & not the liability of Lash Addicts.
PAYMENTS & ONLINE COMMERCE
All payments are due upon placement of the order. If a payment is not received or your payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received then no items will be shipped and your order will be cancelled.
If paying by debit or credit card, you give us permission to automatically charge your credit or debit card as payment for your product/s without any additional authorization, for which you will receive an electronic receipt.
All information obtained during your purchase of our product/s and all of the information that you give as part of the transaction, such as your name, address, method of payment, credit card number and billing information may be collected by both us and our payment processing companies.
You agree to only purchase product/s for yourself or for another person for whom you are legally permitted to do so for whom you have obtained the consent to provide their name, address, method of payment, credit card number and billing information.
You agree to be financially responsible for all purchases made by you or someone acting on your behalf. You agree to use our product/s for legitimate purposes only and not for speculative, false, fraudulent or illegal purposes.
As we have a clear Returns Policy in these Terms & Conditions that you have agreed to prior to completing your purchase of our product/s, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company.
In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
If you make a purchase using one of merchant affiliates they may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies of the payment processing companies and merchants. In addition when you make a purchase you may be subject to the additional terms and conditions of a payment processing company, merchant or us that specifically apply to your purchase.
For more information regarding a merchant and it's terms and conditions that apply visit the merchant's website to view them.
You release us and our payment processing companies from any damages that you incur and agree not to assert any claims against us or them arising from your purchase through the use of our website and it's content.
All orders made before 2:00PM (AEST) will be shipped out on the same day. Any orders placed after 2:00PM (AEST) will be shipped out the following business day. In the unlikely event that your order cannot be shipped the same day, you will be notified and your order will be shipped the following business day.
All Australian orders are shipped Express via Australia Post. If you are located within the Express Post Network you should receive your order the following business day. If you are located outside the Express Post Network it may take up to 3 business days for your order to arrive.
As the buyer you are fully responsible for the information entered in the billing and shipping address fields. If an item is undeliverable and returned to us you will be required to pay again for shipping (if the shipping was free you will have to pay our standard fee the second time).
If an incorrect address is entered and the item is delivered to that address there will be no replacement or refund of the order. If an item is damaged during transit or lost Lash Addicts will not be held responsible.
For our full shipping terms including our International Shipping information please view our Shipping Info page HERE
Lash Addicts is more than happy to offer customers with the option of returning product/s purchased within 7 days of receiving your order on the condition that:
1. The product/s is not cosmetic or adhesive in nature (due to sanitary reasons)
2. Product/s have not been opened or used
3. The customer has first contacted Lash Addicts for a Return approval. No returned product/s will be replaced or exchanged otherwise (process details below)
4. Returned product/s must be received in its original condition, unopened, unused and undamaged
If all steps are not met accordingly, all product/s returned will be immediately sent back to the customer.
For our full Return terms please view our Returns Info page HERE
When you purchase our products we may seek and collect personal data and information including but not limited to your name, email address, phone number, billing address, credit card or payment information, demographic information, preferences, interests or other personally-identifying information ("Confidential Information")
By providing such Confidential Information to us, you grant us permission to use and store such Confidential Information. We, in turn will use our best efforts to keep your Confidential Information safe, secure and confidential. We take precautions to protect such Confidential Information. When you submit Confidential Information via purchasing our products we take measures to protect the security of your Confidential Information both online and offline.
However due to the nature of the Internet, we cannot completely ensure or warrant the security of your Confidential Information or of any other data or information transmitted to us through our services, therefore submitting Confidential Information, data or other information is done at your own risk.
We have security measures in place to prevent the loss, misuse and alteration of the information that is obtained from you, but we make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse or alteration.
All Customer Information submitted through the Lash Addicts website will not be shared with any third party.
When purchasing from Lash Addicts online your details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.
CONFIDENTIALITY & PRIVACY
What We Do With Confidential Information: We request and require various personal data and or Confidential Information to understand your needs and provide you with better services. In addition we may use such data and Confidential Information for the following reasons: (1) for internal record keeping. (2) to improve our products. (3) to periodically send promotions about new products or other special offers from which you may unsubscribe at any time. (4) for aggregate, non identifiable data for research purposes. (5) to customise the products according to your interests and or (6) for support or communication related to your products.
Storage: All data and Confidential Information is stored through a data management system. This data and Confidential Information can only be accessed by those who help manage that information in order to deliver email or otherwise contact those who would like to receive our correspondence. You agree and acknowledge that we, including but not limited to our team, staff and affiliates, and those who manage the data management system may have access to your Confidential Information.
USE OF OUR SITE
Harassment in any manner or form on the site, including via e-mail, social media, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law.